Shipping policy

Free Shipping on Every Order

At Brasello, we believe great products should come with great service. That's why we offer free shipping on all U.S. orders with no minimum purchase required.

Shipping Coverage

Currently, we ship to all addresses within the United States, including:

All 50 states
APO/FPO military addresses
U.S. territories

International shipping is not available at this time.

Delivery Timeline

Understanding Your Delivery Estimate

Total Delivery Time: 7-10 business days

Here's how it breaks down:

Processing Time: 1-2 business days
Once you place your order, our team carefully prepares and packages it for shipment. Processing occurs Monday through Friday, excluding holidays.

Transit Time: 6-8 business days
After your order leaves our facility, it typically takes 6-8 business days to reach your doorstep via our trusted carrier partners.

Order Cutoff

Orders placed before 5:00 PM EST (Monday-Friday) will be processed the same business day. Orders placed after this time or on weekends/holidays will be processed the next business day.

Business days exclude weekends and federal holidays.

Our Shipping Partners

We work with industry-leading carriers to ensure reliable delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

The carrier for your order is selected based on your location and product specifications to ensure optimal delivery speed and handling.

Track Your Package

Stay informed every step of the way! Once your order ships, you'll receive:

📧 Shipping confirmation email with your tracking number
🔗 Direct tracking link to monitor your package in real-time

You can check your order status anytime on our Order Tracking page or directly through the carrier's website.

Delivery Concerns

Lost or Delayed Packages

We understand how frustrating shipping issues can be. If your package is delayed beyond the estimated delivery window or appears lost, please contact us immediately at info@brasello.com or call +1 210-229-8656.

We'll work with the carrier to:

Investigate the package location
Expedite delivery when possible
Resolve any shipping issues promptly

If an item is missing from your delivery, please contact us within 48 hours at info@brasello.com with your number and photos.

Delivery Exceptions

While rare, certain circumstances may affect delivery times:

Severe weather conditions
Natural disasters
Carrier service disruptions
Incorrect or incomplete shipping addresses
Holidays and peak shipping seasons

We'll keep you informed if any issues arise with your shipment.

Important Shipping Information

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We cannot be held responsible for delays or non-delivery due to incorrect address information provided by the customer.

P.O. Boxes

We can ship to P.O. Boxes via USPS. However, some larger items may require a physical street address for delivery.

Signature Requirements

Most deliveries do not require a signature. If your package requires one, the carrier will leave a notice with instructions for pickup or rescheduled delivery.

Need Help?

Our customer service team is here to assist with any shipping questions or concerns.

Brasello Customer Support

📍 Business Address: 904 Aspen Ridge Dr, Southlake, TX 76092
📧 Email: info@brasello.com
📞 Phone: +1 210-229-8656

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST

We typically respond to all inquiries within 1-2 business days.

We appreciate your business and are committed to delivering your order safely and efficiently!